Privacy Policy

Last updated: 2026-01-15

1. Introduction

This Privacy Policy explains how Fluidion (“we”, “us”, or “our”) collects, uses, stores, and protects information when you use the Fluidion ALERT mobile application (“the App”).

The App is designed for both business (B2B) and individual (B2C) users. It enables users to connect to compatible measurement devices via Bluetooth, retrieve measurement data, and synchronize data with our cloud services.

The App is accessible to users across the EU without discrimination based on nationality or place of residence. Pricing, subscriptions, and core service access are offered under uniform conditions across EU member states, with variations only for VAT and legally required local compliance.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide, including:

Account information (such as email address or user identifier).
Organization, site, or subscription information (for business users).
Communications with customer support or technical assistance.
Information submitted through data access or data removal requests.

2.2 Information Collected Automatically by the App

When you use the App, we may automatically collect:

Device information (device model, operating system version, app version)
Application usage data and diagnostic logs (for troubleshooting and reliability)
Bluetooth-related identifiers (such as device serial numbers or identifiers)

2.3 Measurement and Device Data

The App may collect and process:

Measurement results generated by connected devices
Device status, configuration, and operational metadata
Timestamps and contextual metadata associated with measurements

2.4 Location Data Collected by Devices

Geographic coordinates (GPS latitude and longitude) may be collected directly by connected measurement devices.
This location data is transmitted to the App via Bluetooth and synchronized to our backend servers
GPS data is associated with measurement records for operational, analytical, regulatory, or contractual purposes.
The App itself does not generate GPS coordinates.

3. Permissions Used by the App

 

3.1 Bluetooth

The App uses Bluetooth to:

Discover and connect to compatible devices.
Retrieve measurement data.
Configure and monitor device operation.
Bluetooth access is required for the App’s core functionality.

3.2 Camera

The App may request access to the camera solely for functional purposes, such as:

Scanning QR codes to identify, register, or configure devices
The App does not capture, store, or upload photos or videos unless explicitly required by a feature and clearly indicated to the user.

3.3 Location (Phone)

The App may request access to location services for the following limited purposes:

To determine the device’s local time zone and local time
To comply with Android system requirements related to Bluetooth device discovery

The App:

Does not track real-time user location.
Does not store or transmit phone-based GPS coordinates.
Does not build location history or movement profiles.

4. Legal Basis for Processing (GDPR Article 6)

We process personal data under one or more of the following legal bases, as applicable:

Performance of a contract, to provide the App and related services
Legitimate interests, such as ensuring security, reliability, fraud prevention, and service improvement
User consent, where required (for example, when granting app permissions)
Legal obligations, where processing is required by applicable laws or regulations.

5. How We Use Information

We use the collected information to:

Provide and operate the App’s core functionality
Connect to and communicate with compatible devices
Associate measurements with accurate timestamps
Synchronize data securely with our cloud platform
Manage subscriptions, user access, and device associations
Improve performance, reliability, and security
Provide customer support and technical diagnostics
Meet contractual, operational, or regulatory requirements

6. Data Sharing

We do not sell personal data.

Information may be shared only with:

Our secure backend infrastructure
Trusted service providers necessary to operate the App and cloud services (e.g., hosting, notifications, analytics)
All service providers are contractually bound to confidentiality and data protection obligations.

7. International Data Transfers

Personal data may be processed or stored on servers located outside the European Union.

Where applicable, we implement appropriate safeguards to ensure that international data transfers comply with GDPR requirements and provide an adequate level of data protection.

8. Data Storage and Security

Data is transmitted using encrypted communication channels
GPS coordinates collected by devices are stored securely on our servers
Access to systems is restricted and monitored
Appropriate technical and organizational safeguards are implemented to protect data
While no system is completely secure, we take reasonable measures to reduce risks.

9. Data Retention

Account and operational data are retained as long as necessary to provide services
Measurement data, including associated GPS coordinates, may be retained according to contractual, operational, or regulatory requirements
Diagnostic logs may be retained for troubleshooting and system reliability
Users may request deletion of their personal data at any time. Data removal requests will be processed within a reasonable timeframe, subject to applicable legal, contractual, or regulatory retention obligations.

10. Your Rights (Access, Correction, and Removal)

Depending on applicable laws and your jurisdiction, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion (“right to removal” / “right to erasure”) of your personal data
Restrict or object to certain types of data processing
Upon verified request, we will take reasonable steps to delete or anonymize personal data associated with your account, including:

Account information
App-related identifiers
Measurement data linked to your user account, where technically and legally feasible
Certain data may be retained where required for legal, regulatory, contractual, security, or audit purposes.

You also have the right to lodge a complaint with a data protection supervisory authority in your country of residence or within the European Union.

11. Children’s Privacy

The App is not intended for children under the age of 13.
We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be reflected by updating the “Last updated” date at the top of this page.

13. Contact Us

For questions, data access requests, or data removal inquiries related to this Privacy Policy, please contact:

Data Controller: Fluidion
Email: [email protected]
Website: https://www.fluidion.com

Data removal requests may require verification of account ownership.